Please contact us through your Amazon order page. Our support team will assist with troubleshooting and provide replacement support when applicable.
You can also contact us via the Nelpo After-Sales page.
Before Requesting a Return
Many common issues can be resolved quickly with simple troubleshooting, such as:
Cleaning the device
Recharging fully
Re-pairing Bluetooth
Changing ear dome sizes
Adjusting volume or settings
We recommend contacting support first so we can help improve your experience.
Non-Returnable Situations
Returns or replacements may not be available in cases involving:
Accidental damage
Unauthorized repairs or modifications
Improper use not consistent with the product instructions
Products purchased from unauthorized sellers
How to Contact Support
Please contact us directly through Amazon Buyer-Seller Messaging for assistance.
You can also visit our support page:
Need Help?
Contact Us
https://neplo-hearing.myshopify.com/pages/contact-us
Important Notice
This policy does not affect your legal rights under applicable consumer protection laws.
Amazon return eligibility, timelines, and final decisions are subject to Amazon’s platform policies.
