FAQs

Q: Why won’t my hearing aids connect to my phone or app?

Please make sure:

Bluetooth is turned on
The hearing aids are fully charged
Your phone system is compatible

For best performance, it is recommended to use:

iOS 15 or above
Android 7.0 or above

If connection issues continue, restart both the hearing aids and your phone, then try pairing again.

Q: Can hearing aids help me hear conversations in noisy places?

Yes. Modern hearing aids use digital noise reduction and speech enhancement technology to help reduce background noise while making voices clearer. This can improve conversations in restaurants, family gatherings, outdoor environments, and while watching TV.

Q: How long do the hearing aids last on a full charge?

Battery life depends on volume level and Bluetooth usage, but most rechargeable hearing aids provide all-day listening support on a full charge. The charging case also stores additional backup power for multiple recharges.

Q: Why do my hearing aids whistle sometimes?

Whistling (feedback) usually happens when:

The ear dome is too small
The hearing aid is not inserted properly
The volume is set too high
Earwax is blocking the sound outlet

Trying a different ear tip size and adjusting the fit can help reduce feedback.

Q: Why does everything sound so loud when I first use hearing aids?

This is normal for first-time users. Your brain needs time to adjust to hearing sounds that may have been reduced for a long period. Most users adapt within a few days to several weeks by gradually increasing daily wearing time.

These hearing aids are designed for adults with mild to moderate hearing loss who want clearer conversations, TV sound, and daily listening support. If you are unsure about your hearing level, it’s recommended to consult a hearing professional before purchasing.

Yes. The hearing aids are designed with simple physical buttons, automatic on/off functions, and easy charging features, making them friendly for seniors and first-time users.

Properly fitted hearing aids should minimize whistling. Feedback may happen if:

The earbuds are not inserted correctly
The volume is too high
Earwax blocks the microphone or speaker

Try adjusting the ear dome size and fit to reduce feedback noise.

Most users need several days to a few weeks to fully adjust. At first, everyday sounds may seem louder than expected. Gradually increasing wearing time each day can help your brain adapt more comfortably.

Yes. Most users can comfortably wear them throughout the day. If your ears feel tired, you can take short breaks during the adjustment period.

Battery life depends on usage, volume level, and Bluetooth streaming. Typically:

Hearing aid use: all-day listening support
Charging case: multiple additional recharges

Please refer to the product manual for exact battery specifications.

Simply place the hearing aids into the charging case. The indicator lights will show charging status. Make sure the charging contacts are clean and correctly aligned.

Possible reasons include:

Low battery
Incorrect volume setting
Earwax buildup
Improper ear dome size
Hearing aids not fully inserted

Cleaning the device and trying different ear tips may improve sound quality.

Yes. Many modern hearing aids include noise reduction and speech enhancement features that help improve conversation clarity in restaurants, outdoors, or crowded places.

Some models support Bluetooth for music, and app control. For stable Bluetooth performance, it is generally recommended to use:

iOS 15 or above
Android 7.0 or above

Compatibility may vary by phone model.

Please check:

Bluetooth is enabled on your phone
The hearing aids are charged
The app has Bluetooth permissions enabled
Your phone system version meets compatibility requirements

Restarting both the phone and hearing aids may also help.

Some digital hearing aids require a few seconds to initialize and synchronize sound processing after powering on. This is normal and helps ensure stable amplification performance.

Yes. You can use either the left or right hearing aid independently if needed.

Yes. Lightweight behind-the-ear designs are generally compatible with glasses. Adjusting the wire position can improve comfort.

Yes. Hearing aids can help make TV dialogue clearer at lower volume levels. Some Bluetooth models may also support direct audio streaming from compatible devices.

It’s recommended to clean them daily using a dry cloth or cleaning brush. Regular cleaning helps maintain sound quality and device performance.

Most hearing aids are sweat-resistant or water-resistant, but they should not be submerged in water. Remove them before showering or swimming.

Try the following:

Recharge the device
Clean the speaker and microphone
Replace the ear dome if blocked
Restart the hearing aid

If the issue continues, contact customer support for assistance.

Some users may experience relief because amplified environmental sounds can make tinnitus less noticeable. However, hearing aids are not a cure for tinnitus.

Yes. Many first-time users notice their own voice sounds louder or different initially. This adjustment period is common and usually improves with regular use.

A proper ear dome should feel secure and comfortable without pain or looseness. Trying different included sizes can improve comfort, sound quality, and feedback reduction.

It is generally not recommended. Removing hearing aids during sleep helps protect the devices and allows your ears to rest.

Hearing aids help amplify sounds and improve communication, but they do not restore natural hearing or cure hearing loss.

Dry the hearing aids immediately with a soft cloth and place them in a dry environment before reuse. Avoid charging wet devices.

OTC hearing aids may not be suitable for people with:

Severe or profound hearing loss
Sudden hearing loss
Ear pain or drainage 
Persistent dizziness

Consult a licensed hearing professional if you experience these symptoms.